Refund policy

At LuxNestBaby, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include all original tags, accessories, and packaging.
  • Be accompanied by a valid proof of purchase or order confirmation.

How to Start a Return

To request a return, please contact our customer support team at:

Email: babyluxnest@gmail.com

Please include:

  • Your order number
  • The reason for your return
  • Photos of the item (if it is damaged, defective, or incorrect)

Once your return request is approved, we will provide the return instructions and the appropriate return address.

Please do not send any items back without contacting us first, as unauthorized returns cannot be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery and provide clear photos of:

  • The item
  • The packaging
  • The shipping label (if applicable)

We will review your request and arrange a replacement or refund if appropriate.

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened or used baby care products
  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items

If you have any questions about whether your item is eligible for return, please contact us before making a purchase.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original purchase (if eligible). Once your return is approved, you may place a new order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • The wrong item was shipped

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us at babyluxnest@gmail.com.

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, without providing a reason.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Need Assistance?

If you have any questions regarding our Return & Refund Policy, please contact us:

LuxNestBaby

📧 Email: babyluxnest@gmail.com

We are committed to providing a smooth and hassle-free shopping experience and will be happy to assist you.