Where is Cook Nest Co. located?
Cook Nest Co. is based in the United States.
Address:
313 E 51st St
Brooklyn, NY 11203
United States
How can I contact customer support?
You can contact our customer support team by email or phone.
Email: cooknestcoo@gmail.com
Phone: (929) 392-1031
We aim to respond to all inquiries within 24–48 business hours.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once shipped, delivery usually takes 7–12 business days, depending on your location.
You'll receive a tracking number via email as soon as your order has been dispatched.
Do you offer free shipping?
Yes! We offer Free Standard Shipping on all U.S. orders. No minimum purchase is required.
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
Items must be:
- Unused
- In their original condition
- Returned in the original packaging
To start a return, please email cooknestcoo@gmail.com with your order number.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay (where available)
All transactions are protected with SSL encryption for secure checkout.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email cooknestcoo@gmail.com with:
- Your order number
- A brief description of the issue
- Clear photos of the item
We'll review your request and arrange a replacement or refund when applicable.
Can I modify or cancel my order?
Yes—but please contact us as soon as possible after placing your order.
If your order has not yet entered processing, we'll do our best to modify or cancel it.
Once an order has been processed or shipped, changes may no longer be possible.
Do you ship internationally?
Currently, Cook Nest Co. ships only within the United States.
We're working to expand our shipping services internationally in the future.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become active.
Are your products backed by a satisfaction guarantee?
Yes! We carefully select quality kitchen products and stand behind what we sell. If you experience any issues with your order, our support team will work with you to find the best solution as quickly as possible.